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Return Policy

Vital Home Store wants you to love your purchase. This is why we put so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. In the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, Vital Home Store will ship you out a replacement at no charge. Unfortunately, we will have to deny your refund if your return is sent back without contacting us.

The product must be in new, resalable, unmarked condition and in original packaging.

Return Service Fees: Many product returns require a service fee of 20%.

DEFECTIVE PRODUCTS
Because each of our suppliers handle defective items differently, please call us at 978-993-4103 M-F 9:00AM - 5:00PM ET if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner.

CANCELLING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.

REFUSED SHIPMENT/UNDELIVERABLE PACKAGE
If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via free shipping.

Vital Home Store Customer Service:
Ph. 978-993-4103, 9am-5pm EST.
Email: Help@VitalHomeStore.com


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